Do money laundering regulation identification procedures have to be followed in relation to advice line consultations?

Normally when I phone an advice line, the person at the other end has not been trained fully to give me a satisfactory answer. It can be like talking to a machine. How do we know that we are going to be talking to someone who actually knows what he is talking about?

I can get hold of loads of free information about insolvency from the internet. Why would I need to use your advisory service?

What if we only want to talk for 10 minutes or so at a time?

How does the advice line work?

Can we get the advice received over the advice line in writing?

We have a very good firm of family solicitors who have been advising us for years. Why should we come to you?

How do we register as an advice line user and how do we pay?

We live in a remote part of Wales. Is it practicable for you to act for us?

I have read about your mediation service. It sounds too good to be true. Does it really work?

I am not insolvent, I think, but I feel your insolvency health check might be a good idea. How do we do this?

Can you provide us with a VAT invoice for your services?

We like our family solicitors whose advice we value. Can we all talk together?

If the advice we get over the advice line is such that we need to pursue matters on a more formal basis, can we do that through Adrian Leopard & Company?